Highbaji FAQ — Frequently Asked Questions & Full Answers

KYC is not required to play games, but it is mandatory for withdrawals. Complete verification using any one of the following: National ID, passport, or driving licence. Approval typically takes within 24 hours.

No. Each person is allowed only one account. Attempting to create multiple accounts using the same mobile number, email, or identity may result in all accounts being suspended and balances forfeited.

on the Login Page Click the "Forgot Password?" link. A reset code will be sent to your registered mobile number or email. Use the code to set a new password. If you still have trouble, contact support.

Yes, but please contact Live Support before making any changes. Your number will be updated after identity verification. It's best not to attempt this on your own.

Highbaji supports several deposit methods:

• Mobile Banking
• Bank Transfer
• E-Wallet
• Cryptocurrency

To learn more on the Withdrawals & Payments page Go.

The minimum deposit on Highbaji is BDT 200. Limits may vary slightly depending on the method. A specific deposit amount may be required to qualify for the Welcome Bonus — for details, on the Promotions Page here.

Mobile Banking and e-wallet balances typically update within 1–5 minutes. Bank transfers may take 15–30 minutes. If it's been more than 30 minutes, please contact support.

Highbaji does not charge any deposit fees. However, your payment provider may apply a transfer fee — this is subject to the provider's own policy and is outside Highbaji's control.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Incomplete KYC verification may cause delays. Some delays may occur during peak hours.

The minimum withdrawal is BDT 500. Maximum limits vary by method and account level. For full details, on the Withdrawal page visit the page or ask support.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. The reason will be stated in the notification. If you're unsure, contact support.

No, bonus balance cannot be withdrawn directly. Every bonus comes with a Wagering Requirement. Once the requirement is met, any winnings earned from the bonus can be withdrawn.

Register Once completed, your welcome bonus is credited automatically to your account on your first deposit. To find out the bonus amount and terms, Promotions Page here.

A wagering requirement is the number of times you must bet your bonus amount before withdrawing. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 1000 in bets. Once the requirement is met, your winnings can be withdrawn.

When a friend registers using your referral code and makes their first deposit, both of you will receive a bonus. You can find your referral code in your account settings. There is no limit on referrals.

The Welcome Bonus can only be claimed once. Other promotional offers have set expiry dates. To see the latest offers, Promotions Page Check back regularly or keep notifications turned on.

Highbaji offers: Sports Betting (cricket, football, tennis, and 30+ other sports), Live Casino (Roulette, Blackjack, Baccarat), Slots (1000+ slot games) and Crash Games. Everything under one account.

Live Casino lets you play with real dealers in real time. Via HD video streaming, dealers deal cards or spin the roulette wheel while you place bets live. The experience is as close to a real casino as it gets.

The minimum bet for Sports Betting generally starts at BDT 50. Limits may vary by game and market. For details, on the Betting Page here.

Yes. All games on Highbaji run on third-party audited RNG (Random Number Generator) systems. Outcomes for slots and table games are fully random and verifiable. Live Casino games are streamed live, making the process even more transparent.

on the App page to download the Android or iOS version. It may also be available on the Google Play Store and App Store. Downloading directly from the Highbaji website ensures you get the latest version.

Same account, same balance, same games — the difference is the experience. The app offers push notifications, biometric login, and offline access, making it the more convenient option for mobile users.

No, the Highbaji app is completely free to download and use. There are no charges beyond your regular internet data costs.

Yes. Highbaji uses SSL 256-bit encryption to keep all data secure. Payment information is stored in compliance with PCI-DSS standards. Your personal data is never sold to third parties.

Change your password immediately and contact Live Support. Our security team will investigate and take action promptly. Enabling two-factor authentication significantly reduces this kind of risk.

No, never. No Highbaji representative will ever ask for your password, OTP, or card number via phone, email, or chat. If you receive such a message, it is a scam — report it to support immediately.

There are three ways to reach support: 1) Live chat on the website (fastest), 2) In-app support chat, 3) Email — [email protected]. Live chat responses typically come within 2 minutes.

Yes, the Highbaji support team provides full assistance in Bengali. A team specially trained for Bangladeshi users is available 24 hours a day, 7 days a week.

Common issues are resolved via live chat within 5–15 minutes. Complex cases such as KYC or payment disputes are handled within 24–48 hours. Emails are responded to within 24 hours.